Terms and Conditions

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Service and Contract Formation

com acts as an intermediary agent for third party transport service providers.
The contract (final agreement) for the provision of the transport service is between you, from now on the Client/you, and the third-party service provider, from now on the Driver.
By booking a service on our website, you are entering into a contract with your Driver.
Reservations at com are subject to the availability of the transfer companies and appropriate vehicles.

Travel details

For transfers from the airport, your Driver will consider the time matching your flight number added by the Client into the booking. The local average time to collect checked-in luggage and get through customs will be added to the initial planned time of arrival (max free 90 min), i.e. time of arrival of the plane is not equal to the time you will be picked up by the Driver.
Your driver will monitor the arrival time of your flight. If your arrival time does not match the time mentioned in the booking the driver will keep the time of the flight as the leading factor.
If the flight number is arriving at a different airport than the one added on the booking, the Driver will follow the pickup time and airport added on the reservation.
Compare your booking details with the confirmation receipt of your Driver. Eventual changes (all changes, including flight delays) or discrepancies need to be reported directly to your Driver via our system (to manage at our Website in ‘Your bookings’ page).
Any adjustments to your flight will be taken in consideration but could result in possible waiting times due to the availability of your driver.
com advises the Client to contact the Driver if the delay is more than 1 hour via our system, you can manage it at our website in “Your Bookings” page.
Shared Shuttle, shared-ride transportation offers airport-hotel-airport services. These shuttles will pick up/drop off other passengers in different destinations, so there will be additional stops along the way to your final destination. You will also have to re-confirm your pick-up time when going back to the airport as the shuttle operates based on a schedule. To confirm the correct pick up time, please check 24/48 hrs before the departure date at your hotel reception if there is a message for you or contact your driver by calling the Driver Number supplied in your voucher. You can also send a message to them through your booking.

Liability

The liability for the provision of transfer services between you and your Driver is restricted solely to those two parties between whom the service has been contracted.
com liabilities resulting from this agreement shall therefore be limited to those of a third-party broker between the Client and the Driver.
Any liabilities resulting from the provision of the transfer service shall be the sole responsibility of the Driver and their insurance companies.
com and/or the Driver is not liable for damages resulting from delays: including delays caused by waiting time on the airport, damages caused by missing any possible transfers and connections, connecting flights, if and to the extent that oktogo.app and/or Driver demonstrates that their employees took reasonable measures to prevent the damages.
In agreeing to the Terms and Conditions, the Client accepts that com will in no way be held responsible for any losses, expenses or claims made by you in the event of any problem associated with the transfer and all claims will be redirected to the Driver.
com will, however, use all reasonable efforts to assist the user in solving any issues or complaints within 48 hours. Complaints must always be reported within 14 days otherwise it cannot be processed anymore.

Availability of Services

com is entitled, on behalf of the Driver, to refuse any order placed by the Client.
com does not guarantee to successfully allocate a Driver to every booking request.
All information given on the websites is in good faith and is believed to be correct at the time of print.
com will not be responsible for any other inaccuracies due to out of date information, which may have not been pointed out to us by the Driver.
com is not responsible for mistakes made on the booking by the Client, please always compare your booking details with the confirmation receipt of your Driver.
com will not be responsible for additional costs and / or damages if oktogo.app could not allocate a driver to your booking and therefore had to cancel the trip.

Transport Service

The route to or from the destination cannot be guaranteed and the Google map displayed on our website is solely for informational purposes. Whilst reasonable effort is made to ensure that pickup times are respected, they are not guaranteed. Unused transfers are not refundable and alternative transport costs will not be reimbursed unless pre-authorized by a Customer Service Center member of our team. If authorized to take alternative transport, please ensure that you obtain a receipt and submit it to our Customer Service Center for review. No payment will be due for travel expense claims submitted without valid receipts.
For arrival transfers, our drivers will wait for you upon arrival until a maximum of 90 minutes after your actual landing time. Upon departure, our drivers will wait by the pick-up point a maximum of 20 minutes after the published pick-up time. If you request the Driver to wait beyond those times, please note that a waiting fee might be charged directly by the Driver. If you do not want to pay the waiting fee, the driver holds the right to leave. Unused transfers are not refundable and alternative transport costs will not be reimbursed.
com can charge costs to the customer if the correct information does not match the information specified in the booking.
The Client is responsible for checking the agreed pickup time and for ensuring that the resulting arrival time at the airport departure terminal is at least 10 minutes before the check-in desk opens (not closes) and under no circumstances less than two hours prior to the scheduled flight departure time. com is not responsible for any costs by missing the flight if the client has scheduled the pick-up time too short for the flight departure time.
If you can’t find the driver at the airport or address, you are not sure about the meeting point, or there is any inconvenience, contact your Driver. If you are not able to reach the Driver, call our Customer Service Center numbers (printed on the booking voucher) and com will immediately assist you. If you decide to leave the airport or pick up the address and call or send us an email after the event, oktogo.app will not be able to assist you anymore. Complaints must always be reported within 14 days otherwise it cannot be processed anymore.
The Driver will pick the Client up and drop you off as close as possible to the given addresses. In the event that access via a conventional route is closed due to weather conditions, road accidents etc., the driver will, at your express request, use a longer route to reach the agreed destination, but in such instances the Client may be liable for any additional costs.
Whilst com endeavors to provide SMS confirmation messages, this service is dependent upon telephone networks that are beyond our control. If a text message is lost or delayed the Customer shall refer to information provided by email or in the ‘Your Bookings’ section of our Website.
Due to traffic on the road or delays during a previous transport, it can happen that the driver arrives later than the time you have booked. com asks for your patience and apply a maximum of 15 minutes after collection time.

Payment

oktogo.app offers one payment option:
– Full payment during the online reservation process.

Changes and Cancellations by You

Any changes (e.g. flights, delays, address, pickup time, number of passengers or suitcases) on the transfer details must be requested through the ‘Your Booking’ section of the Website prior to the date of travel and will not take effect until checked with the Driver and confirmed to the Client by email.
If you cancel, up to 48 hours before the pickup time (as mentioned in the voucher) the cancellation charge is 0% of the price of the initial booking.
If you cancel, between 48 and 24 hours before the scheduled pickup time (as mentioned in the voucher), the cancellation charge is 50% of the price of the initial booking.
If you cancel, within 24 hours before the scheduled pickup time (as mentioned in the voucher), the cancellation charge is 100% of the price of the initial booking.
If the Client doesn’t need the transfer on the date and time added on the reservation, it is always possible to ask our Customer Support Team to reschedule. com will do their best in order to find a driver for the modified booking. It will always depend on availability. If the change takes place on the same day, new booking costs will be charged. If the Client decides to cancel the transfer, the booking will be considered as a cancellation within 24h.
If the Client cannot make use of the booking due to missing their flight., canceled flight, relocated flight or other unforeseen circumstances, this will be considered as a cancellation within 24h. com is not responsible for the extra cost incurred. The Client will have to create a new booking if they still want to be picked up.

Changes and cancellations by oktogo.app

oktogo.app will use all reasonable effort to honor the Client vehicle preference, however, oktogo.app may need to schedule an alternative vehicle for operational or safety reasons. If oktogo.app needs to change your booking to a lower category or smaller vehicle for which a lower rate is available, oktogo.app will refund you the difference.
In rare instances com may need to cancel your ride you will receive a 100% refund (which will be paid within 30 days), however, oktogo.app shall have no further liability to you arising out of such cancellation. oktogo.app will, however, use all reasonable efforts to try and find suitable alternatives for any confirmed booking subsequently canceled by us. If for this reason, the Client needs to take another transportation the booking made by oktogo.app will be refunded to the Client, however, oktogo.app is not responsible for the extra cost incurred on this alternative transport.
When there is a Van Drivers Strike on any city, com will proceed with the 100% cancellation and refund of the reservation immediately. The Client can also ask for a reschedule of the transfer for other dates and times. oktogo.app is not responsible for the extra cost incurred on this alternative transport.

Changes and Cancellations by the Supplier

In case of a (flight) delay > 1 hour of the Customer, the Driver holds the right to cancel the booking or charge for the additional waiting time (>1 hour). In case of cancellation by the Driver, the full amount paid by the Customer will be refunded. com is not responsible for the extra cost incurred on this alternative transport.
If your flight is cancelled please contact our Customer Service as soon as possible, if there is enough time com will do everything they can in order to reschedule the transfer with the new flight details. However, if the driver is on his/her way or already at the airport waiting for you your booking will be considered as completed.
com will inform you as soon as reasonably possible if the Driver needs to make a significant change to your booking or to cancel them. oktogo.app will also use all reasonable efforts to find an alternative suitable Driver for you at no extra cost.

Refund Policy

Any cancellation of the contract must be made in writing by email or phone addressed to our Customer Service Centre.
Refunds will be paid within 30 days.
If the Client or Driver makes a complaint that includes a refund on a booking com will start an investigation and search for information on both sides. This will give 48 hours to both parts to reply with an explanation.
If com receives your cancellation request more than 48 hours before the scheduled pickup time of the transfer you wish to cancel, the total amount paid for this transfer will be refunded. Your payment will not be refunded for cancellations received less than 24 hours from the scheduled time of the transfer you wish to cancel.

Child seats

Each country has different rules and regulations regarding the use of baby and child seats.
Child/ baby seats will be provided if booked whenever possible, however, there may be instances when such seats are unable to be provided. In such instances, you will be entitled to a full refund for seats not supplied. If you are unwilling to travel in the event that child/baby seats are not supplied, please provide your own.
If there is any inconvenience with the baby/booster seat at the moment of pick up and you can’t solve it with the driver please contact our Customer Service desk for assistance.

Luggage

Our prices include one bag or suitcase per passenger seat (based on a maximum combined size of 158cm, length + width + height) per item. All luggage must be declared when the booking is being made. Smaller items that fit in the passenger footwell (e.g. a laptop case, handbag or small shoulder bag) do not need to be declared. The passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess special or extra luggage.
If the Client has hand luggage that will not fit in the passenger footwell, it should be add on remarks specifying the size and width of each item.
Extra luggage, as well as bulky items, could be charged directly by the driver.
Special luggage and pets must be specified in the comments of the booking so that your driver can provide the correct vehicle.
Contact com Customer Service Center for more details.

Contact

All contact related to the amendment of your booking details must be requested by email or through the ‘Your Bookings’ section (to be reached via our site).
It is essential to check that the email address you provided is correct and that you read all incoming emails up to the time of your Transfer.
In the event of unavoidable alterations to the contract, com will inform you by emailing the address provided by you at the moment of booking, the act of sending this email is considered as proof of receipt by you. The same system applies to all other advisory emails, which oktogo.app may send to you.
If for any other reason you fail to be at the pickup point within a reasonable time after the scheduled collection time specified on your Voucher, your Driver will try to contact you on the mobile telephone number you have provided. Your driver will wait 90 minutes after arrival pick up time and 20 min at address pick up.
If it is not possible to reach you because you have not provided an operational mobile telephone number at the time of booking, you have no or poor connection, no signal, activated voicemail, the call is unanswered and there are no emails or messages received/answered by you, the service will not be provided, your Driver is relieved of their obligations and a refund will not be due.
If you have made a booking for a port, com kindly asks you to place the cruise line and ship name in the comments field of the booking. If the arrival time does not match the time in the booking, you will have to contact your driver immediately. If you cannot reach him, you should call our Customer Support Team. If you have no mobile reach, you can call on board at the guest services.

Languages

com will try to assist you in the language you require. Our Customer Service help desk and email assistance is 24/7 available.
Whilst com pays great attention to the quality of the translation of our websites and terms & conditions, in the event of any discrepancy the English version shall prevail.

Website

Copyrights, trademarks and other intellectual property rights of the websites are protected by national and international regulations governing intellectual property.
Images of the transport options shown during the booking are indicative only. Color, brand or model may differ from the pictures shown.

Company details

The website www.oktogo.app is being owned by OKTOGO (SOUTH KOREA) COMPANY LIMITED
Address: 1-13, 2nd floor, Buil-ro, Bucheon-si, Gyeonggido